This Privacy Policy explains what we collect, why we collect it, and how we use and protect your information when you visit our website, submit the Trip Plan Request Form, or contact us by email, WhatsApp or Instagram.

Embark Trips is an online travel planning service based in Saudi Arabia. If you have questions, email us or message us on WhatsApp.

Last updated: August 6, 2025

Information we collect

Information you give us

• Contact details like name, email, and WhatsApp number.

• Trip details such as destinations, dates, budget, interests, pace, dietary and accessibility needs, and any notes you share.

• Messages and attachments you send by email, WhatsApp, or social media.

Information we collect automatically

• Information about access or device usage, which includes IP address, browser, pages viewed, and time on site.

• Cookies and similar tools which help us operate for analytics and help to remember your preferences.

Information from third parties

• When you follow or message us on Instagram or TikTok, those platforms may share profile or interaction data under their policies.

• If you pay us, a third party payment processor handles your payment details. We do not store full card numbers.

How we use your information

• To review your request, prepare your custom travel plan, and communicate with you.

• To send quotes, timelines, invoices, and plan deliverables.

• To improve our site, services, and user experience through analytics.

• To secure our systems and prevent misuse.

• To send service updates or marketing messages if you opt in.

• To comply with applicable laws and respond to lawful requests.

We rely on a mix of consent, the need to perform a service you requested, our legitimate interest in running and improving our business, and legal obligations.

How we share information

We do not sell your personal information. We may share it with:

• Service providers that help us operate, such as hosting, analytics, form tools, cloud storage, email, WhatsApp, and payment processors.

• Trusted partners only when needed to build your plan, for example to confirm details with a local operator. We share the minimum information required.

• Platforms you choose to use to contact us, such as Instagram or TikTok.

• Authorities when required by law or to protect our rights and users.

International transfers

We operate online and may store or process information outside your country. We use reasonable safeguards to protect your information during transfers.

Cookies and analytics

Cookies and similar tools, the goal of maintaining the performance of the site and understanding the visitor would be the reason for using it. Cookies can be changed in the web browser settings as the user wishes but blocking cookies can result in malfunctions of site elements.

Data retention

We keep trip requests, communications, and plan files for as long as needed to provide the service and for reasonable business or legal purposes. As a guide, we aim to retain request records for up to 24 months after your last interaction unless a longer period is required by law. You can ask us to delete your information and we will do so unless we need to keep it for legal reasons.

Your choices and rights

Depending on your location, you may have the right to:

• Access a copy of your information.

• Correct inaccurate information.

• Ask us to delete your information.

• Object to or restrict certain uses.

• Withdraw consent where we rely on it.

• Ask for a portable copy of your data.

To exercise these rights, contact info@embarktrips.com or WhatsApp. We may need to verify your identity before acting on your request.

Children’s privacy

Our services are not directed to children under 13. If you believe a child provided personal information, contact us and we will delete it.

Security

While we take reasonable technical and organizational measures to protect your information, it is very important to note that no web site or service can completely guarantee security; nevertheless, we try to prevent unauthorized access or misuse.

Changes to this policy

We may update this policy from time to time. The “Last updated” date shows the latest version. If we make significant changes, we will post a clear notice on this page.