Privacy Policy

This Privacy Policy explains how Embark Trips collects, uses, and protects your information when you use our website, book a travel package, submit a trip planning request, or contact us by email, WhatsApp, or social media.
Embark Trips is an online travel business based in Saudi Arabia.
Last updated: August 6, 2025
If you have questions, contact us at info@embarktrips.com or message us on WhatsApp.

Information We Collect

Information you provide

We may collect:

• Contact details like your name, email address, and WhatsApp number

• Booking details when you enquire about or book a travel package (dates, travelers, preferences)

• Trip planning details if you request a custom itinerary (destinations, dates, budget range, pace, interests, dietary and accessibility needs, and notes you share)

• Messages and files you send through email, WhatsApp, Instagram, or other platforms you choose to contact us on

Information collected automatically

When you visit our website, we may collect basic usage data such as:

• IP address, device or browser type

• Pages viewed and time spent on site

• Basic analytics data through cookies or similar tools

Information from third parties

• If you contact us through social platforms (like Instagram), those platforms may share limited account and interaction data under their own policies

• If payments are involved, payment processors handle payment details. We do not store full card numbers

How We Use Your Information

We use your information to:

• Respond to your enquiries and communicate with you

• Confirm package availability, provide quotes, and support bookings through WhatsApp

• Prepare and deliver a custom itinerary if you request trip planning

• Send invoices, service updates, and important service messages

• Improve our website and services using analytics

• Maintain security and prevent misuse

• Comply with legal obligations where required

How we share information

We do not sell your personal information.

We may share information only when necessary, with:

• Service providers that help us run our business (hosting, analytics, email, form tools, cloud storage, WhatsApp, payment processors)

• Trusted travel partners only when needed to deliver a package or confirm trip details. We share the minimum information required

• Authorities if required by law or to protect our rights and users

Cookies and Analytics

We use cookies or similar tools to help the website function and to understand how visitors use the site. You can control cookies through your browser settings. If you block cookies, parts of the site may not work properly.

Data retention

We keep information only as long as needed to provide services and for reasonable business or legal purposes. As a general guide, we may retain trip requests and communications for up to 24 months after your last interaction unless a longer period is required by law.

Your Rights and Choices

Depending on your location, you may be able to:

• Request access to your information

• Correct inaccurate information

• Ask us to delete your information

• Object to or restrict certain uses

• Withdraw consent where we rely on it

To request any of the above, contact info@embarktrips.com or message us on WhatsApp. We may need to verify your identity before acting.

Children’s Privacy

Our services are not directed to children under 13. If you believe a child has shared personal information with us, contact us and we will delete it.

Security

We take reasonable steps to protect your information. However, no website or online service can guarantee complete security.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date will reflect the latest version. If changes are significant, we will post a notice on this page.